About Us

Biy smart shop

  •  To make shopping EASIER, CHEAPER, FASTER for you·
  •  We provide one-stop searching, procurement, inspection, warehouse storage and International shipping service.
  •  Keep your package 100% safe
  • Free inspection service and consolidate multi parcel to one box.

Biyshop.com, Malaysia’s home-grown online marketplace provides complete and affordable e-Commerce platform for buyers, exposing them with a variety of products and services from more than 10,000 sellers.

Biyshop.com has everything you need – personal or business with more than 1.3 million products across categories, including mobile phones, computers, camera and gadgets, home appliances, fashion and accessories, beauty and personal care, toys, or even frozen food!

Browse and shop through the products in biyshop.com with just few clicks, accessible through desktop, mobile, tablet, at anywhere, anytime you want.

To protect the buyers, all purchases made through Paypal, a  payment system which accredited by Bank Negara, are covered under the Buyer Protection Program (BPP).

Inspection includes:

Quantity

Quantity of items will be checked to see if they match the quantity ordered.

(E.g. If you ordered 10 packs of hairpins with 100 pieces in each pack. We will only check and ensure that 10 packages are received and delivered.)

Design

Items will be compared with the photograph of the item on the third party seller’s website. Do note that we might not be able to discover or non-apparent defects.

Color

General colour of the product will be checked.

(Any small portion of color or design differences is not included in our check. Hot pink and Rose pink are all consider as pink. The colour of a product may vary from the colour as seen on your screen as colours represented on each screen may also vary depending on setting.)

Size

Size will be checked according to the label on the item. We cannot be held responsible if the seller tag the wrong size to the item.

Obvious defects

Obvious defects which can be detected visually such as tears, holes, scratches, stains, dents etc will be checked for.

* For bulk purchases, random spot checks will be conducted. (Eg. A single order with quantity above 100 pieces; inspection will be conducted randomly on the color, design & etc. instead of piece by piece,and we can only ensure about 95% accuracy in quantity.)

* For items that come in wooden crates or original packaging, inspection will not be conducted.

* Authenticity of product cannot be verified, please see note ** below.

Inspection does not include:

Expiry Date

Expiry date of goods will not be inspected, unless it is stated in the "remark" section when the order is placed. However, we suggest you to take into consideration the shipping duration of international shipping, before you place order for item with expiry date. (Eg. Item has reached BIYSHOP’s Oversea warehouse before expiry date, however if you choose sea shipping which may take 19-32 working days to your doorstep, by the time you receive the item, expiry date may have already passed.)

Quality issue

Quality/functionality tests will not be conducted during the inspection. BIYSHOP  will not be held responsible for any quality or functionality related issues.

Upon receiving of item, if quality/functionality issue is discovered, you can report to us, and we will try to assist by contacting the seller for repair/exchange.

If item has already been used, and quality/functionality issue is discovered, you can still report to BIYSHOP as long as item is still within warranty period, and original purchase receipts and quality assurance cards are still present.

BIYSHOP cannot promise that the sellers will fully satisfy your requirements; however, we will try our best to help you contact with the sellers.

Please take note that merchants may reject replacing goods that are:

a) Modified;

b) Items that are no longer valuable once opened i.e. software packages;

c) Items with absent original purchasing proof; and/or

d) Items that show wear and tear from use.