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As with transactions on any ecommerce websites, there will always be a small element of risk. In order to minimize that, every item that arrives the China logistics will be inspected**, and it is estimated that around 90% of all visibly defective items can discover during inspection.
Procedure to request for refund:
If good received are damaged, or goods deviate from your order (except in relation to goods that you feel are counterfeit - please see note ** below), please take a photograph of the item and packaging (including barcode), and submit it to ‘firstname.lastname@example.org’ on our website, complete with information such as parcel number, ID, and description, within three (3) working days. BIYshop will investigate before getting back to you.
* Customers who confirm that they have received their goods are confirming that their goods arrived in good condition.
Disputes will not be entertained after confirmation of order.
Please note that our inspection services do not include verifying the authenticity of a product. Accordingly, neither the logistics centre in OVERSEA nor we at the BIYSHOP are able to check on or verify the authenticity of any products that you order. You agree to fully check all information and photographs made available by the seller that you have selected, and to communicate with such seller for additional information as you may require in order to satisfy yourself on the authenticity of the products that you with the price of similar products sold in retail shop in Malaysia, and if the prices of the online seller are very much lower than the retail shops in Malaysia, the products may not be authentic. Do not buy if you have any doubts on the authenticity of any products from any online seller. We will not be responsible for any counterfeit products, and you agree that you will bear full liability as the principal of the indemnified parties, fully defend, hold harmless and indemnify BIYSHOP, the logistics centre in OVERSEA, all directors, shareholders, employees, officers and agents of BIYSHOP ("indemnified parties") in the event that any of the indemnified parties face a third party claim or suffer damages or incur expenses as a result of the counterfeit products ordered by you and brought into Malaysia on your behalf by BIYSHOP as your agent acting on your instructions, including but not limited to settlement fees, court action fees, statutory penalties, and legal fees on a solicitor-client basis.